If a customer has a great experience, they will often return to your company when they need your product or service. The value of the entire future relationship with your customer (a.k.a. Users Lifetime Value, or, LTV) is not something to disregard. Selling is harder than ever nowadays; consumers are increasingly tuning out advertising and sales conversations, instead, they are choosing to re-engage with brands much later in the marketing cycle. They may have done most of their research and nearly settled on their choice, or after purchasing your product or service. Unfortunately, if consumers are in charge of the conversation and tuning out your attempts to reach them, replacing lost customers is that much more of a challenge. This is why retaining customers and creating brand advocates is crucial to business today. Additionally, when consumers have a good experience with a brand, they often share that information with their friends.  These seem like prehistoric marketing tactics that do not apply to online marketing, but they do.

To earn a real income (online or offline), you have to extricate your time from your ability to earn. As you read the coming list of how to really make money online, think about that. If you think about doing something that’s going to be directly exchanging your time for money, understand you’ll be limited in that endeavor. That doesn’t make it bad. It’s just something to keep in the back of your mind.
They have the stay-at-home-mother meets women entrepreneur mixture working for them. What does that even mean? Means they have the practicality side of the company that is off the product and they have the sales, entrepreneur people them promoting it, too. Anyone who follows MLM knows its usually too “product practical” (see: Tupperware, Cutco) or too “opportunity-centric” (see: Herbalife).

Nate is the CEO and Founder of NateLeung.com, a website dedicated to helping regular hard-working people to build wildly successful businesses they can be proud of and pass a legacy to their families. He is also the author of The Rise of the Digital Nomad: How to escape the 9 to 5 and earn a profitable income online. Step by step, Nate will show you how to build a business from scratch with the right strategies and systems in place so you can earn the income you know you deserve and have the kind of life you have always dreamed about.


If you want to learn more about all the features and benefits, read this post that I wrote about ClickFunnels not too long ago. But at the end of the day, ClickFunnels provides an easy-to-use system that will help you build out your landing pages in a super-simple interface that allows you to quickly integrate email providers, payment processors, drop-ship stations and so much more.
That's the difference. So, the real question is what stage of earnings is your business in. Does your business fall into the struggling to make a buck category? Then don't buy it and focus on getting quality clients one at a time. If you're turning a profit and looking to go from 5 to 6 figures or more. Then get your credit card out and supercharge your business. http://smartbusinesstrends.com/images/cf_affiliate_earnings.png
….and so much more. These ‘carrots’ are endless. Tap into what you are already great at doing or talking about, jazz it up a little and give it away. Remember, people appreciate value. These types of lead generation and creating funnels positions you as the expert. As you can see the sky is literally the limit with a funnel. I am often creating funnels and testing multiple ones for my network marketing business. I can also make these funnels available to my team members. This will help them, better empower them to make more sales, gain more distributors and grow our team – together.
At some point, a visitor becomes a potential customer when they consider whether the service or product offered is a match for their needs. This may happen during their first visit to your website or months later. We often get lost in conversions and forget about the number of returning visitors. Our content and its messaging should speak to consumers who may be on-the-fence or just doing research at the time and return later for their purchase. A single serving message that attempts to get the visitor to convert now is usually the case for the majority of websites content. We lose sight that not everyone will convert on the first visit. However, at this point in the online marketing funnel, we want to make our unique value proposition clear and provide information that the user needs to make the purchasing decision.
You’d probably think I’d lost my marbles, and I don’t blame you. Back in the 1980s and 1990s, it was a common marketing strategy to send out mass advertisements via fax machine, similar to today’s mass-email marketing campaigns. They worked. They were a viable marketing strategy because everyone had a fax machine, and used it on a daily basis. Now? Millennials are stumped when it comes time to operate one and the majority of Gen-Z doesn’t even know what a fax machine is. http://smartbusinesstrends.com/wp-content/uploads/2018/09/ClickFunnelsPricing-table.png
While it is the first book that Russell wrote, it is advised by Russell himself, that you read it after Expert Secrets. Why? Well, the answer is extremely simple. DotComSecrets is a book about building your business and taking it to the digital world. It’s going to be the book that starts to give you the nuts and bolts of implementing sales funnels with your business. This is where you’re going to start really working out how your business is going to run online. It is vital for the next step in your company. https://5q4t430vypa2hfnfg343rud1-wpengine.netdna-ssl.com/wp-content/uploads/clickfunnels-review-oto-upsell-page.png

The online marketing funnel is the different stages of behavior and types of needs that customers move through on their way through the purchasing process. As an online marketing specialist, I have witnessed companies and clients that often narrowly focus on specific marketing channels.  It is easy to get lost in a specific channel and the efforts you are putting forth there.


With its anti-wrinkle cream and other products, Jeunesse promises to reverse the signs of aging, if temporarily. Jeunesse also sells products to reduce mental distraction, provide nutrition on the go, and help people lose weight. The company’s impressive live demos and message of remaining forever young have placed them on Inc.’s list of fastest-growing American companies.
What makes Clickfunnels different is that not only were they the first to automate every step in the online sales funnel process, they continue to educate business owners on how to improve their online sales processes. Knowing what works before you invest in any sales funnel software program is so important. Clickfunnels wants their affiliates to succeed. They want you to keep making money. The more money you make, the longer you continue to pay for their software. The education and ongoing support from Clickfunnels is worth the 97 or 297 membership fees. If you stick with it — you will find that Clickfunnels quickly pays for itself!

Russell’s latest book and prequel to his original book, DotComSecrets, and has been a bombshell that has been dropped in the business world. Expert Secrets is one of the most powerful books because it talks to you about what you need before you ever start a business, how you develop that movement and that cause that people are going to want to support. It’s a powerful book that really takes you from the idea of wanting to start something great and helps you foster and nurture the right aspects of the journey ahead. https://revolist.sg/wp-content/uploads/2018/12/builderall-logo-png.png
Unfortunately, not everyone who makes it through the first few stages of his funnel will be a good fit. As an example, a prospect might complete stages 1-3, but not have the financial resources available to complete the purchase. Or a lead might be enthusiastic about the product, but not the decision-maker in his or her organization. While the content pieces Norman has created will be helpful in educating all prospective customers and moving them through the different stages of the funnel, Norman needs to familiarize himself with and implement two concepts:
Agree with most of your comments. Born and raised in the corporate community, we never even considered a MLM until came across one after retirement. Looking back we would have looked seriously at the industry much earlier. In any event, we had one good run until management made a few very bad decisions…killing 40 % of our business. But now we’ve found a new home with WGN. Among the many differences is they’re a technolgy company operating as a MLM…go figure.
Actually, it really doesnt matter when you join a company. It all depends on the person deciding to jump in and work it as a real business. That means sharing your love of the products and showing up daily. You are compensated for your efforts if you should decide to build a team. You inspire, motivate, and lead others while working on your own business. In my experience, it’s extremely rewarding to know you have a opportunity or as i see it as a gift that is going to help someone.
Sisel International: This health and wellness company wasn't on my radar initially, but after looking more closely at it I'd have to see they're right up there ahead of LifeShotz.  Great comp plan, solid international growth, and a recent introduction into the US market makes it a relatively unknown but strong competitor for anyone looking to grow an MLM business. https://blogv2new.clickfunnels.com/wp-content/uploads/2016/08/cf-1024x786.png

Once an MQL has been identified, it can be passed on to the sales team for future follow-up. Salespeople can then further qualify the lead by measuring two things: interest and fit. Interest, as you might expect, refers to how invested the prospect is in moving forward with your company’s type of solution. Fit refers to how closely the lead matches your company’s definition of an ideal buyer.
Webinars are powerful because you have an active and engaged audience with you live. Sure, you could automate your webinars. But, when they’re live, that’s when they’re truly powerful. Russell Brunson always says that if you do a webinar every week for a year, you’ll be a millionaire by the end of it. Now, that doesn’t guarantee you anything. You might make no money at all. But does show how powerful this forum is for selling.
I have been in network marketing for 20 years having good success, I have not used CF yet, but for what I see this could be a great marriage. The advantage of network marketing over affiliate and even continuity programs is the fact that some of the people you sponsor will continue growing there business creating a return on your money much bigger than any other program, example, if just couple of people see the vision, you can suddenly have a stream of new people coming without spending any more money in ads. Even today most of the growth of network marketing comes from the personal contacts, and with social media, the circle of influences are much bigger! The purpose for me with CF is to add new center of influences where I can leverage my business many times over. I see CF as a powerful tool to increase circle of influences!
But still, it’s easier and less costly when compared to gaining new customers. In fact, it’s 7X more expensive to retain your existing customers than replacing ones that opt out of your digital marketing funnel.Once again, it all comes down to what you are giving to your customers to make them stay. How much value you deliver directly affects your retention rate. Remember, the more customers you retain, the more repeat sales you make. https://i.ytimg.com/vi/w8MOGk-3sE8/maxresdefault.jpg
Unlike many MLMs that sell products directly to consumers, Digital Altitude sells a business system to entrepreneurs in the form of courses and methods that teach them to effectively market their own companies. While many of the packages can cost thousands of dollars, Digital Altitude offers a $1 trial, making the risk to try its product very low for the consumer.
How to get started: Gather a list of contacts from the groups mentioned above and email them to share the content you’ve created. Important: If your list is large and you plan on emailing them in bulk, you must give them an option to unsubscribe or stop receiving emails from you. An “unsubscribe” button is auto-generated on most email service providers.    https://thrivethemes.com/wp-content/uploads/2016/09/click-funnels-logoedison-suite-1.png
Visitors who move on to the next stage are those that make a purchase, so any indication that the buying process has begun means success — from verbal confirmation of a deal’s acceptance to the receipt of a formal contract. However, if Norman uses an online shopping cart system, he might also find it useful to track abandonment rates, as reaching out to these customers could help reveal reasons visitors aren’t progressing to the next stage or provide salespeople with leads that can be easily closed with a single outreach phone call.
Those are upgrades that you can select inside Click Funnels that will allow you to either create affiliate programs or things like that. It's a higher version of Click Funnels. I believe it runs $297 a month if you want to use that option, but if you decide not to use those options because you're going with another affiliate program manager like Zaxaa or something like that, then you'll only pay $97 a month.
So is it possible to make any money doing an MLM? After finishing all of his analysis and research on various MLM data, Jon Taylor concluded, “In every case, using the analytical framework described, the loss rate for all these MLMs ranged from 99.05% to 99.99%, with an average of 99.71% of participants losing money in an MLM. On average, one in 545 is likely to have profited after subtracting expenses and 997 out of 1,000 individuals involved with an MLM lose money (not including time invested)."
Hi Jeremy great article. Here’s my take for what it is worth,after working 50 years for the bank making not so much money,having to accommodate there time schedule ,negotiated vacations and seeing very few people advance to 6 figure incomes,I’m somewhat intrigued by the idea of using my retirement years looking at mlm as a part time endeavour . Obviously I put a lot of blood sweat and tears into my previous job,so I’m not expecting to make my millions in a couple years in mlm, but I like the (do it in your own time) idea. If I find a product I like and would use anyway why not? I also like the idea that the potential is there biased on your own efforts. Am I wrong What do you think?

Example: There are many Teachable instructors who do this on a regular basis to get more traffic to their sites. Especially those who maintain an offline side to their business. You can check out this super interesting discussion in our private instructor Facebook group, The Teachable Tribe, to learn more about how they are putting this into practice (if you are not a part of the group yet, you can just request to join to view the discussion.)     https://winningwp.com/wp-content/uploads/2017/11/ClickFunnels-Split-Test.png
If you have no money for ClickFunnels, or you’re looking to just begin your journey into the online world of making money. The amazing thing that you have at your disposal with ClickFunnels is our Affiliate Bootcamp. Getting your bearings and understanding of the digital world before you can be hard. In fact, it can be overwhelming at times. There are so many people who are lost the moment they start to look into the matter. Most people, they drop out at the idea trying to figure everything out, knowing that they don’t have the time or a map to get them through the jungle of information.
You shouldn't have to explain network marketing to them. In an online sales funnel for network marketing, you should let the tools and the videos and the resources do all the heavy lifting for you. If they're not doing a good job, then your tools or your resources that are supposed to be doing the heavy lifting are broken. You need to own it and just create some yourself. Get with an upline, get with somebody who knows how to do a little bit of video marketing, create some of that stuff, and let that stuff do the heavy lifting for you.
The only thing that is stopping you is yourself at this point. Your ambition and your drive are the only things that you personally have to worry about. So many entrepreneurs lack motivation and discipline to do what needs to be done regarding their business when they’re first starting out. It isn’t until desperation and necessity kick in that people are willing to do what is necessary. Start out strong with the kind of endurance and drive necessary for the road ahead and we’ll help you with education and software.
Don't forget that your money making online business funnel is a never-ending process that is always evolving, depending on the needs of your customers. Always be asking yourself, “How can I serve and add unbeatable value to my customers?” That is the kind of mindset that will keep your customers coming back for more. In the words of Napoleon Hill, “The man who does more than he is paid for, will soon be paid for more than he does.”
The strategies used to gather information tend to vary based on the size and scope of the purchase. Recognizing that you’re hungry, for example, might result in a quick Yelp search for restaurants in your area. Deciding which provider to use to place a new in-ground pool at your home might involve calling around, reading company reviews online, visiting showrooms, and talking with salespeople.  https://goto.clickfunnels.com/hosted/images/f9/72f9907e2d11e8823e25dca2ccead4/clickfunnels-left33.png
Setup a powerful free-plus-shipping offer and sell them using your own sales funnel with landing page software like ClickFunnels. This way, you have control over the entire process as opposed to sourcing through a major player. Or, try all of the above and really go at this with full force. There’s a huge money funnel to be made with the right products targeted to the right audience.
I have been in network marketing for 20 years having good success, I have not used CF yet, but for what I see this could be a great marriage. The advantage of network marketing over affiliate and even continuity programs is the fact that some of the people you sponsor will continue growing there business creating a return on your money much bigger than any other program, example, if just couple of people see the vision, you can suddenly have a stream of new people coming without spending any more money in ads. Even today most of the growth of network marketing comes from the personal contacts, and with social media, the circle of influences are much bigger! The purpose for me with CF is to add new center of influences where I can leverage my business many times over. I see CF as a powerful tool to increase circle of influences!
Depending on what you’re selling and who you’re marketing to, you might answer that question in a number of different ways. For example, if customer service is a big deal to your potential customers, you may want to focus your marketing on how great your customer service is. You might want to include testimonials about your customer service, awards your customer service department has won, statistics about response times…you get the idea.

Agree with most of your comments. Born and raised in the corporate community, we never even considered a MLM until came across one after retirement. Looking back we would have looked seriously at the industry much earlier. In any event, we had one good run until management made a few very bad decisions…killing 40 % of our business. But now we’ve found a new home with WGN. Among the many differences is they’re a technolgy company operating as a MLM…go figure.
→ pamperedchef.com The Pampered Chef is the premier direct seller of high-quality kitchen tools. Since its inception in 1980, the company has been committed to fostering entrepreneurship. Today, The Pampered Chef is a multimillion dollar enterprise and household name across the United States, Canada, the United Kingdom and Germany. Contact Information One Pampered Chef Lane … Continue reading The Pampered Chef https://i.ytimg.com/vi/yu8X9NKSY8w/maxresdefault.jpg
The answer, is mostly guidance. Whether that comes in the form of mentorship, software, education, or start up materials, most of us need to have something that helps us build out what we are envisioning. While we can’t help you with the actual idea or the materials required, we have the software and the training for you. We’re doing the intellectual heavy lifting with your growth and development. https://i.ytimg.com/vi/DjVhIMQKRuo/maxresdefault.jpg
USA Today, October 7, 2005: Raseen Ward is a single mother from New Orleans who lost everything to Hurricane Katrina except the clothes she and her daughter were wearing as they fled their home. Less than a month later, Vicky Fuselier’s home in Lake Charles was severely damaged by Hurricane Rita. Raseen and her daughter … Continue reading Mary Kay Steps Up To Help https://support.onlinesalespro.com/hc/article_attachments/360017926292/Comparison.png

I absolutely love your writing style. I’m a huge sales guy and I absolutely love seeing QUALITY CONTENT out there helping people to get from where they are to where they want to be! You guys are amazing. One thing I’m not teaching is right now is marketing and let me tell you it’s not very many places many people can locate quality content helping them with marketing specifically. Keep up the good work!
You can learn more about it here. The coaching program that allowed me to quit my 9 to 5 for good, a business model which requires no recruiting. Instead of talking to people with no money, you only do business with small business owners that’s got money to throw down and you solve their number 1 problem which is they need more customers from the internet.
While everyone evaluates their options at this stage in the buying process, how carefully they evaluate their options depends a lot on their personality and the cost of the solution. Generally speaking, the more financially conservative your target audience is and expensive your solution is, the more comparison shopping your potential buyers will do.
MailChimp is a freemium email marketing tool. Similar to Wufoo, they offer a free plan (good through 2,000 contacts). A bit of background: MailChimp grew their business significantly when they decided to go freemium. How? At the bottom of every email, it would say something like Powered by MailChimp. Every customer email sent helped to spread the word. It created a kind of viral loop.
Now, you don’t need a massive advertising budget or a product that targets a basic human need to use this approach. Whether its a paid search ad that addresses the main reason behind someone’s search or a paid social ad that connects your target audience’s need to what you sell, good Stage 2 marketing helps people connect the dots between their pain and your solution.
Perfect reply That’s exactly what gives network marketing a bad name. Sheesh. If you find something you’re passionate about then go for it. But first ask, how many people can you personally find who have replaced their income at such n such a company? I’m grateful to say I have hundreds of dōTERRA advocates who have, and who go about it with integrity. Thanks for all the research, it was fun to read. I’d recommend looking at retention as well sometime.
Multi-level marketing (simplified Chinese: 传销; traditional Chinese: 傳銷; pinyin: chuán xiāo) was first introduced to China by American, Taiwanese, and Japanese companies following the Chinese economic reform of 1978. This rise in multi-level marketing's popularity coincided with economic uncertainty and a new shift towards individual consumerism. Multi-level marketing was banned on the mainland by the government in 1998, citing social, economic, and taxation issues.[62] Further regulation "Prohibition of Chuanxiao" (where MLM is a type of Chuanxiao was enacted in 2005, clause 3 of Chapter 2 of the regulation states having downlines is illegal).[11] O'Regan wrote 'With this regulation China makes clear that while Direct Sales is permitted in the mainland, Multi-Level Marketing is not'.[10]
A downline distributor is a recruited distributor from whom the sponsor (the one who recruited them) gains commissions. Every compensation plan involves recruiting other distributors to help sell the company’s product. Some compensation plans provide higher commissions for recruiting successful distributors (quality over quantity). Other plans only focus on simply hiring more distributors (quantity over quality). Overall, downline distributors help sponsors gain extra commissions.
While anyone can get involved with network marketing, there are certain groups who are more likely to sign up.  Direct Selling Association research estimates that 74% of the people working in direct sales are women. Reps specifically target stay at home moms, college students, military wives, and retirees. Nearly half of the people surveyed were either 35-44 or 45-54.
Not everyone can be a salesperson, but anybody can plug into a system and tools that do the selling and sorting for you. This can be as simple as scripts or email campaigns or as full-blown as an entire marketing funnel. The important thing is that you're given a marketing system that is already proven to work and not required to trial-and-error on your own.
An Internet marketing funnel is a marketing strategy whereby you are constantly funneling new leads into your business, in the hopes of developing a sale and relationship with the user. A marketing funnel is often seen as an upside down pyramid. At the top, you lead potential clients to your website, in the middle you offer them valuable services if they sign up to your list, and at the end you convert them into customers. There are a number of processes that have to be working in order to ensure you capture leads, communicate properly to them and value your repeat customers. This article will tell you how to create an Internet marketing funnel.

MLMers often stick to the three-foot rule (everyone within 3-feet of you is a prospect) and other traditional marketing tactics. But direct sales is like any other business. It can and should be marketed in a variety of ways that takes into consideration your target market, what it needs, how you can help it, and where it can be found. To that end, you can use a variety of marketing tools including a website (check your companies policies about websites), email,​ and social media to increase product sales and interest in your business.
I will give you an example of how important trust is in regards to making a sale with an internet business. How many of those annoying spam emails that have a headline like “Prada handbag sale – from $100”. I assume that, like me, you just delete them. I bet you don’t even open them. Why not, a Prada bag for $100 is incredible value! It’s for one reason only… it’s because you don’t trust them!
You can hit on those pain points, and you can say, “Look, I don't know if this is you, but if you're open to looking at a profession where you can take your real estate skills and produce an income without a cap on your ceiling then leave your name and information, download this e-book or we'll give you this free audio series or this free video series or this free e-book on how to do exactly that and take your real estate skills, plug them in over here and make as much money as you want.” That would be a great offer for real estate agents who don't know anything about network marketing. You capture their info.
Anyone who’s serious about creating a real income on the internet (whether active or passive) can do it. But there’s something important you have to realize about succeeding in an endeavor so many are clamoring to get a grasp on. Three things currently separate you from making the amount of money you dream of or potentially replacing your full-time income with the ability to generate that same amount (if not more) on the internet.
When a salesperson qualifies a lead and deems it likely to eventually lead to an opportunity, this becomes a sales qualified lead (SQL). Again, it will be up to you to determine exactly what constitutes an SQL. Norman, for example, decides to send every MQL through to his salespeople for qualification because he runs a small company with a single tier of sales reps. A larger company with both junior and senior sales representatives may, on the other hand, choose to have junior representatives conduct initial calls to qualify prospects before assigning only those that fall into the “high interest and high fit” category to senior reps for online demonstrations.
Entry sources – Monitoring the sources from which people are entering your funnel can be useful data to track, as it gives you ideas for expanding the reach of your marketing campaigns. If, for example, you see that a large number of your prospects are coming from a single guest blog post you did, seeking out similar guest author positions can be an easy way to increase your overall sales.

The term “MLM company” isn’t exactly accurate because the company is not necessarily defined by the fact that it uses a multi-level marketing structure. Instead, a good MLM will be a product-centric company, meaning that it will be, for example, a cosmetics company that uses an MLM structure. Test the product of the company you are interested in; the product must be something that you would willingly advertise even if you weren't working for the company.
If you can’t drive traffic, you can’t really earn money whatsoever. Period. End of sentence. So you have to figure out where that traffic is going to come from because it’s the lifeblood of your business. Your potential to generate an income is going to be directly tied to your ability to get prospects to visit your landing pages, offers and sales funnels. https://i.ytimg.com/vi/5VBazOUoHD0/maxresdefault.jpg
People who wonder why network marketing doesn’t work have likely also never joined the best MLM for them at the time or had great upline support and a team around them to get through the often frustrating first few months. Opportunities abound – even publicly traded multi-level marketing companies, who you would think are these huge businesses that give you no attention, have small teams and wonderful leaders to join. It’s just a matter of finding the top teams in the company you’re looking at.

I absolutely love your writing style. I’m a huge sales guy and I absolutely love seeing QUALITY CONTENT out there helping people to get from where they are to where they want to be! You guys are amazing. One thing I’m not teaching is right now is marketing and let me tell you it’s not very many places many people can locate quality content helping them with marketing specifically. Keep up the good work! https://blogv2new.clickfunnels.com/wp-content/uploads/2016/12/clickfunnels-page-editor-1024x493.png


Great article, thank you for including some statistics. I do have a few friends who make a bit of side money with selling DoTerra and Norwex, but I also think they mostly do it to get wholesale prices on products they want to purchase anyway. It’s incredibly difficult to actually make a profit unless you’re willing to pour your entire life into the company.
Miles, Great tutorial!! I absolutely need to change my mindset. Question: If I wanted to promote an offer, would it be ok to use a contest or giveaway, then add the affiliate link to the thank you page after they have given their email address? like " thanks so much for entering the contest, BTW, do you have a XXX issue? if so check out the button below.
The answer, is mostly guidance. Whether that comes in the form of mentorship, software, education, or start up materials, most of us need to have something that helps us build out what we are envisioning. While we can’t help you with the actual idea or the materials required, we have the software and the training for you. We’re doing the intellectual heavy lifting with your growth and development. https://blogv2new.clickfunnels.com/wp-content/uploads/2017/02/clickfunnels-sms-1024x485.png
Why is the set of steps to conversion called a “funnel”? Because at the beginning of the process, there are a lot of people who take the first step. Then, as the people continue along and take the next steps, some of them drop out, and the size of the crowd thins or narrows. (And even further along in the process, your sales team gets involved to help close the deal.) https://blog.meshagency.com/wp-content/uploads/2018/10/ClickFunnel-Alternatives_Mesh-Blog-Post_Image-Featured-740x380.jpg
Number of leads/email list growth: As its name suggests, you can use this metric to keep track of how many new leads you capture over time. Like I mentioned before, the most common way to capture leads is by collecting email addresses, so you can track this metric by looking at the growth of your email list. You will be able to get this number directly from any tool that you use to capture leads. 
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